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Universidade Lusófona do Porto

Productivity and Quality at Work


It intends to relate the productivity of employees to the implementation of quality management systems within the scope of Human Resources.


Human Resources Management and Development

Level of Qualification|Semesters|ECTS

| Semestral | 5

Year | Type of course unit | Language

2 |Mandatory |Português



Recommended complementary curricular units


Professional Internship



I - Quality and productivity

Quality and labor productivity: models and theories. Quality management and productivity management. The impact of quality on productivity. The internal and external visions of the company. The fundamental concept of customer value. The value to the workers. Create value for all parties involved.

II - Productivity management

Concepts and dynamical cycle. Indicators of productivity. Model of Sumanth. Productivity and optimization. Factors that affect productivity. The organization and remuneration of work. Productivity and human development. The new productivity gains (new forms of organization and work, networks, automation and outsourcing of ICTs).

III - Quality management

Concepts, evolution and philosophies. Leadership and quality. The process approach. The optimization of processes. The PDCA cycle. Introduction to quality tools. From ISO 9000 to TQM. Integrated management models. Required to audit. Quality costs.


- Present, in an integrated way, the main areas of performance of productivity and quality;

- Understand the concepts and inherent tools in quality management;

- Raise awareness of quality management practices in order to understand the benefits of implementing a quality management system in terms of product / service improvement, employee involvement, customer satisfaction and loyalty, improvement of image and competitive position of the organization in the markets, reduction of wastes, increase of productivity, reduction of costs, guarantee of the maintenance of the jobs and increase of the profit;

- Know the ISO 9000 series, in particular ISO 9001: 2015 and 9004;

- Identify practices of quality management in the day-to-day of organizations;

- Know the requirements of productivity management and the quality of organizations;

- Realize the role of HR in improving these two components at work.¿¿¿

Teaching methodologies and assessment

All classes have a theoretical and practical nature in order to allow an immediate application of the concepts and contents exposed. During the semester, work themes are distributed for presentation and discussion in class, encouraging student participation and regular follow-up of the subjects. Practical cases will be placed for analysis, study and discussion.

The Continuous evaluation considers two written tests during the period of classes with a weighting of 50% each. The passing of this evaluation regime requires a minimum grade of 6 points.




Brilman, J. (2000). As melhores práticas de gestão no centro do desempenho. Lisboa: Edções Sílabo.

Carvalho, L. G., Bernardo, M. R. M., Sousa, D. & Negas, M. C. (2015). Gestão das Organizações - Uma abordagem integrada e prospetiva (2ª ed.). Lisboa: Edições Sílabo.

Nelson, S. A., Teixeira, A. & Rosa, A. (2016). Gestão da Qualidade - de Deming ao modelo de excelência da EFQM (2ª ed.). Lisboa: Edições Sílabo.

Oahland, J. S. (2002). Total Organizational Excellence - Achieving world-class performance (2nd ed.). Oxford: Butterworth-Heinemann.

Oahland, J. S. (2003). Total Quality Management - text with cases (3rd ed.). Oxford: Butterworth-Heinemann.

Pinto, A. (2017). ISO 9001: 2015 - Guia prático. Lisboa: Lidel.

Pinto, A. & Soares, I. (2018). Sistemas de Gestão da Qualidade - Guia para a sua implementação (2ª ed). Lisboa: Edições Sílabo.

Pires, A. R. (2016). Sistemas de Gestão de Qualidade - Ambiente, Segurança, Responsabilidade Social, Indústria e Serviços (2ª ed.). Lisboa: Edições Sílabo.

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