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Universidade Lusófona do Porto

Group Dynamics and Conflict Management


From the perspective of the Human Resources Manager, a deep understanding of human behavior when in a group and in a team is essential. In this CU, Group Dynamics and Conflict Management are approached with a double focus: theoretical and practical.


Human Resources Management and Development

Level of Qualification|Semesters|ECTS

| Semestral | 5

Year | Type of course unit | Language

2 |Mandatory |Português



Recommended complementary curricular units

Not applicable.

Professional Internship



1 - Group: definition; types of groups; variables that influence the effectiveness of the groups; decision-making techniques in groups; teams; process of teambuilding.

2 - Conflict: definition; types of conflicts; levels of conflict; conflict management; positive and negative effects of the conflict.

3 - Negotiation: definition; processes; types and stages of negotiation; effective negotiation; strategies and business tactics; the influence of individual characteristics.



At the end of the semester, students should achieve the following objectives / skills:

1 - Understand the concept of group and how groups operate and distinguish between teams and groups.

2 - Understand the concept of conflict and how it can develop and be managed.

3 - Analyze the existing types of negotiation and how it can contribute to the proper management of conflicts.


Teaching methodologies and assessment

Exercises - 10%
Case-studies – 30%
Dynamics - 15%
Work - 20%
Test - 25%

Several dynamics will be promoted throughout the classes, as well as practical work, in order to combine theory with practice.


Forsyth, D. R. (2014). Group dynamics (6th ed.). Belmont, CA: Wadsworth Cengage Learning.

Costa, R. (2012), Equipas de alto rendimento: saber liderar equipas de trabalho, Lisboa: Editora RH.
Cunha, P. & Leitão, S. (2011), Manual de Gestão Construtiva de Conflitos, Porto: Ed. Fernando Pessoa.
Falide, I. (2010), Manual do facilitador para dinâmicas de grupo, Campinas: Papirus editora.
Ferreira, J. M. & Neves, J. & Caetano, A. (2011), Manual de psicossociologia das organizações, Lisboa: Editora Escolar.
Forsyth. D. R. (2018), Group Dynamics, 7th edition, Belmont, CA: Cengage Learning.
Jaca, M. & Díaz, M. (2005), Gestión del conflicto, negociación y mediación, Madrid: Pirámide.
Monteiro, I. & Sousa, F. (2010), Liderança de equipas na resolução de problemas complexos, Lisboa: Silabo.
Moscovici, F. (2011), Desenvolvimento interpessoal: treinamento em grupo, Rio de Janeiro: José Olympio.


Office Hours

Nome do docente  

Horário de atendimento


Carla Magalhães

       Quinta-feira - 12h30-13h30

            A marcar