Contacto WhatsApp 961135355

Universidade Lusófona do Porto

Group Dynamics and Conflict Management

Presentation

From the perspective of the Human Resources Manager, a deep understanding of human behavior when in a group and in a team is essential. In this CU, Group Dynamics and Conflict Management are approached with a double focus: theoretical and practical.

Programme

Human Resources Management and Development

Level of Qualification|Semesters|ECTS

| Semestral | 5

Year | Type of course unit | Language

2 |Mandatory |Português

Code

ULP619-11062

Recommended complementary curricular units

Not applicable.

Professional Internship

Não

Syllabus

1 - Group: definition; types of groups; variables that influence the effectiveness of the groups; decision-making techniques in groups; teams; process of teambuilding.

2 - Conflict: definition; types of conflicts; levels of conflict; conflict management; positive and negative effects of the conflict.

3 - Negotiation: definition; processes; types and stages of negotiation; effective negotiation; strategies and business tactics; the influence of individual characteristics.

 

Objectives

At the end of the semester, students should achieve the following objectives / skills:

1 - Understand the concept of group and how groups operate and distinguish between teams and groups.

2 - Understand the concept of conflict and how it can develop and be managed.

3 - Analyze the existing types of negotiation and how it can contribute to the proper management of conflicts.

 

Teaching methodologies and assessment

Exercises - 10%
Case-studies – 30%
Dynamics - 15%
Work - 20%
Test - 25%

Several dynamics will be promoted throughout the classes, as well as practical work, in order to combine theory with practice.

References

Forsyth, D. R. (2014). Group dynamics (6th ed.). Belmont, CA: Wadsworth Cengage Learning.

Costa, R. (2012), Equipas de alto rendimento: saber liderar equipas de trabalho, Lisboa: Editora RH.
Cunha, P. & Leitão, S. (2011), Manual de Gestão Construtiva de Conflitos, Porto: Ed. Fernando Pessoa.
Falide, I. (2010), Manual do facilitador para dinâmicas de grupo, Campinas: Papirus editora.
Ferreira, J. M. & Neves, J. & Caetano, A. (2011), Manual de psicossociologia das organizações, Lisboa: Editora Escolar.
Forsyth. D. R. (2018), Group Dynamics, 7th edition, Belmont, CA: Cengage Learning.
Jaca, M. & Díaz, M. (2005), Gestión del conflicto, negociación y mediación, Madrid: Pirámide.
Monteiro, I. & Sousa, F. (2010), Liderança de equipas na resolução de problemas complexos, Lisboa: Silabo.
Moscovici, F. (2011), Desenvolvimento interpessoal: treinamento em grupo, Rio de Janeiro: José Olympio.

 

Office Hours

Nome do docente  

Horário de atendimento

Sala

Carla Magalhães

       Quinta-feira - 12h30-13h30

            A marcar